When operating a business, there’s no getting around one simple truth: effective communication is the foundation of your success. If your communication system is clunky or outdated, your customers might feel it—and they’ll let you know by taking their business elsewhere. Wait a minute, it’s 2025. Are business phone systems still that important? In so many words, yes, they are. Proper communication is more than a phone call, but we’ll get into that.
Thankfully, modern business phone systems have evolved beyond the expensive traditional phone lines we all grew up with. This advancement offers powerful VoIP phone solutions and cloud phone systems that can increase productivity, provide tools for a better customer experience, and even lower costs. Modern systems also allow the sharing of multiple business phone numbers among team members, enhancing flexibility and task management. Plus, managing those numerous phone numbers with contemporary business phone systems is now more flexible and easier than ever, streamlining communication and improving team collaboration.
But with so many options out there, why choose Losh Network’s Decibel hosted phone system? Let’s dig into what makes Decibel stand apart from the rest and why it’s the perfect solution for your growing business.
Embracing the Future of Business Phone Systems
If you’re a small or medium-sized business owner, IT manager, or office manager, you’re likely juggling too many responsibilities. Whether your goal is improving efficiency, adapting to remote work, or streamlining operations, an effective business phone system is the only way to do it smoothly. Unfortunately, many still hesitate to switch from their familiar traditional phone systems, which, in their case, came with a massive upfront investment with complicated maintenance. No wonder you’ve been resistant to change; the fears about cost, reliability, ease of use, and support are nothing to take lightly. Take a breath; you’re in good hands.
This is exactly where Losh Networks shines. Since 1990, we’ve dedicated ourselves to providing personalized solutions that eliminate the headaches of outdated systems and frustrating customer service with our VoIP phone system. Our Decibel hosted phone system represents this commitment perfectly, offering not just technology but a partnership tailored to your business needs. See, it’s not scary—this change is exciting!
What Exactly is a Hosted Cloud Phone System?
Before exploring why Decibel is your ideal choice, let’s first take a moment to clarify what a hosted phone system entails. Essentially, a hosted system means your phone services are managed and delivered through the cloud by your service provider (like Losh Networks).
This setup eliminates the need for extensive on-premises hardware, giving you freedom and flexibility in managing your communication tools. Plus, a virtual phone system offers significant cost-effectiveness and flexibility, enabling businesses to easily scale up or down depending on demand, making it perfect for small and medium-sized enterprises looking to grow without added hassle.
Additionally, since you’re basically buying access to the service, your upfront costs are much lower. According to G2, businesses can save as much as 90 percent in the initial costs when switching to VoIP and up to 50 percent in ongoing expenses. That’s a big deal for your financial obligations.
Moreover, virtual phone systems provide the flexibility to manage multiple phone numbers and the ability to port existing phone numbers, ensuring seamless communication and privacy by keeping personal numbers separate from business lines.
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Definition and Benefits
The benefits of adopting a cloud phone system are numerous and impactful:
- Reduced Costs: Traditional phone systems come with hefty hardware and maintenance costs. Cloud phone systems eliminate these expenses, offering a more cost-effective solution.
- Increased Flexibility: Whether your team is in the office, working remotely, or on the go, a cloud phone system allows employees to stay connected from any device, anywhere, at any time.
- Scalability: As your business grows, so do your communication needs. Cloud phone systems can easily scale up or down, ensuring you always have the right level of service.
- Advanced Features: Enjoy a suite of advanced features such as video conferencing, call queues, and advanced call center features that enhance your business operations.
- Reliability: With high-quality voice and video connections, cloud phone systems offer unparalleled reliability, ensuring your business communications are always clear and uninterrupted.
By embracing a cloud phone system, you’re not just upgrading your phone service—you’re investing in a future-proof solution that grows with your business.
Reliable and Personalized Support with Losh Networks
What truly sets us apart at Losh Networks is our commitment to customer support. Imagine having a phone service partner who’s local, knows you personally, and provides solutions tailored specifically to your business. Unlike many large-scale telecom companies, Losh is both your infrastructure provider and your customer support team. This means when you call us, you won’t be transferred through an endless maze of representatives. Instead, you’ll connect directly to someone knowledgeable and eager to assist.
Our contact center offerings enhance management efficiency and customer service by providing comprehensive features tailored for high call volume environments. We’ve built our reputation through personalized attention. Our experts carefully listen to your business needs and create customized solutions—whether you have a small start-up or a growing medium-sized enterprise. At Losh, you’re never just another number.
Unmatched Flexibility with the Decibel Platform
The businesses of today demand flexibility and mobility. Whether your team is entirely remote, hybrid, or simply needs the option to work from anywhere, the Decibel platform’s desktop and mobile app offers capabilities for VoIP calls, video meetings, and team chat. Our intuitive softphone app transforms devices with a stable internet connection—smartphones, tablets, laptops—into fully functional business phones without needing multiple numbers.
Need to step away from your desk? No worries. You can answer calls from your business number, route calls to team members, and access your voicemail all through your mobile device. This level of mobility ensures you maintain a professional presence even when you’re on the go, whether you’re working remotely, on the road meeting a prospect at a coffee shop, or even traveling internationally.
But mobility is just one piece of the puzzle. Our softphone app includes valuable features like voicemail-to-email, SMS texting, and HD call quality, giving you a consistent, professional experience. Plus, with enhanced security and encrypted communication, you can confidently conduct sensitive business calls from virtually anywhere—all without needing to do more than to download an app and log into your profile. It’s not magic, even if it feels that way.
Cost-effective and Transparent Pricing
Let’s be honest—cost plays a huge role in deciding any number of business decisions. Still, it’s really the only thing that matters when debating between switching to VoIP phone solutions or cloud-based business phone systems. The beauty of Decibel’s hosted solution is not only the reduction in upfront hardware costs but also the clear, predictable monthly pricing structure we offer. No more surprise charges, hidden fees, or complicated bills that can’t be planned for.
Instead, you get affordable monthly rates that make budgeting straightforward. Our transparent pricing ensures you know exactly what you’re paying for, eliminating the nickel-and-dime charges often associated with traditional phone services. Plus, ongoing support is a part of the package!
By reducing hardware costs and maintenance overhead, Decibel can deliver substantial savings that directly benefit your bottom line.
Reliable Service and a Dependable Network
Another objection some businesses raise about cloud-based phone solutions is reliability. The fear of service downtime or disruptions can be daunting, especially when all your operations rely on effective communication. Thankfully, Decibel and Losh Networks are built upon reliability.
We’ve been providing dependable telecom services to the Springfield, MO, community for more than three decades, and our extensive experience equips us to handle almost any scenario. We have 24/7 emergency technicians on-call, ensuring you’re never left stranded in case of unexpected disruptions. Our network infrastructure has built-in redundancies, which offer consistent uptime and clear, uninterrupted calls. Reliability isn’t just a promise—it’s our proven track record.
Personalized Solutions Tailored to Your Business
Every business has unique communication needs, from call-heavy customer support teams to smaller offices needing simple, yet effective phone service. Losh Networks understands that one size does not fit all. We pride ourselves on offering customized business phone systems tailored specifically to each client, including the flexibility of purchasing or renting desk phones as part of our service bundles.
But customized doesn’t equal expensive. A customized solution is taking an overwhelming amount of features and pairing them down to match what your business needs. However, if those needs change in the future, great, we can get those turned on.
Whether your team handles dozens of customer service calls daily, or your primary need is clear internal communication across multiple locations, our consultants work closely with you. By identifying your particular requirements and business goals, we provide expert advice without overwhelming technical jargon. After all, technology should simplify your life, not complicate it.
Related content: Can Cloud-based Phone Systems Drive Collaboration Across Teams?
Scaling Effortlessly with Your Business
Growth is exciting, but it can bring its own challenges—especially when your technology infrastructure can’t keep up. Traditional phone systems often struggle with scalability, requiring expensive upgrades and infrastructure modifications as your business expands. This can slow growth, causing stress and delays.
With Decibel’s VoIP and cloud phone solutions, scalability comes naturally. Need more extensions as your team expands? Adding users is as simple as a few clicks, and there’s no need for complicated hardware installations. Whether you’re opening a new office, hiring additional employees, or expanding your remote workforce, Decibel effortlessly grows alongside you. Scalability ensures that your investment today supports your growth for tomorrow.
Gain Insights with Advanced Call Analytics
You may be sick of hearing this, but data matters. Decibel’s advanced business analytics tools provide valuable insights into your communication patterns and customer interactions. You can easily identify peak calling times, measure agent performance, understand customer engagement, and more. By regularly leveraging call analytics, businesses can make informed decisions that do a lot to drive productivity, enhance customer experience, and provide efficient alternatives. These actionable insights allow you to fine-tune your operations and serve your customers better.
Business Phone System Solutions
Hosted PBX
Hosted PBX is a type of cloud phone system hosted by third-party VoIP providers. It offers similar benefits, including:
- Unlimited Calling and Video Conferencing: Enjoy the freedom of unlimited calls and video meetings, ensuring you’re always in touch.
- Advanced Call Center Features: Enhance your customer service capabilities with call queues and interactive voice response (IVR).
- CRM Integration: Improve efficiency by integrating your phone system with CRM software.
- Scalability and Flexibility: Easily adapt your phone system to your business needs without worrying about hardware constraints.
Hosted PBX provides a scalable and flexible solution that can adjust to the changing needs of your business. By choosing the right system, you can ensure your business communications are efficient, reliable, and future-proof. Ultimately, you’re investing in a solution that offers advanced features, cost savings, and the flexibility to grow with your business.
Choose Decibel to Elevate Your Business Communication
Investing in the right business phone systems isn’t just about upgrading technology; it’s about tapping into potential. By opting for Losh Networks’ Decibel hosted phone system, you’re making a strategic choice to improve communication, reduce costs, and support growth. Whether you’re a small business owner looking to improve customer interactions, an IT manager upgrading infrastructure, or an office manager focused on smooth operations, Decibel offers unmatched quality and operating principles designed exactly for your needs.
With our VoIP phone solutions and cloud phone systems, you’ll experience quite a difference with our cutting-edge features and support compared to antiquated traditional phone systems. It’s time to begin the transition to Decibel and discover the power of superior communication. Contact us today and experience the exceptional service and attention your business deserves.