If you run a business with multiple employees or multiple teams, it’s common for silos to develop. A silo is a team or individual that works separately from the rest of your organization. They might get their work done well enough, but they don’t communicate or share information efficiently. They may also lack information from other team members, which can require work to be redone or delayed. Silos are common, and they take some careful management to overcome, but cloud-based business phone systems can help.
Cloud-based business phone systems enable teams to work together more efficiently in several ways.
Unified communications gather all of your channels into one platform, cloud-based telephony connects remote and hybrid workers, and enhanced features can help you fine-tune your communication style.
Unified Communicaitons
Unified communications platforms integrate voice, video, and messaging into one place. Teams and team members can seamlessly switch between modes, enhancing collaboration. Today, there are many ways you can share information with your team and clients. Voice calls, instant messaging, and emails are just the basics in the modern work landscape. Integrating a cloud-based business phone system with unified communications consolidates all those options into one place.
Time is lost when switching between apps and tasks. More cohesion in your communication methods can help your team save time and communicate more freely. It also helps you track conversations you start in one place and finish in another.
Accessibility Everywhere
Communication technology has made it so your employees can work and collaborate from anywhere. In an environment that is increasingly remote or hybrid, it’s important to deliver the communication tools your employees need, no matter where they are. Experts predict that 75 percent of organizations will have a hybrid workforce by 2024, with remote workers potentially at a disadvantage for promotions compared to in-office workers.
Cloud-based phone systems let your remote employees enjoy the same features that your in-office employees do. Hybrid employees can move seamlessly between the office and their home without losing anything they need to do their work. Plus, collaborative tools like video conferencing, cloud-based file sharing, and other helpful applications keep collaboration high among physically separated team members.
Even if your business prefers the in-office style of work, these features can improve collaboration between regional offices and multiple locations.
Enhanced Features
Traditional phone systems aren’t great at integrating communication tools like Microsoft Teams or Slack. Cloud-based phone systems can easily adopt these helpful tools, allowing you to make the most of your communication system. These messaging tools are designed to work well in a cloud-based business phone system environment.
If you’re communicating with clients and customers, call routing, CRM integration, call analytics, and other features can help you improve your customer service. These advanced features can also be used in-house. For instance, AI features can take minutes of your meetings and convert voicemail to text, saving time for your employees while enhancing their ability to collaborate.
Easy Scaling
Scalability is a feature of cloud-based phone systems that is usually associated with cost savings, but they also bear some benefit to teams looking to improve collaboration. Cloud-based phone systems don’t require hardware, which means they don’t need extensive installations to upgrade or maintain. As your team grows, your phone system can easily grow with it. Taxing a busy phone system can drag collaboration down. Avoiding that is easy with cloud-based systems.
Explore Cloud-Based Phone Systems Collaboration
Cloud-based phone systems offer a host of benefits that can significantly enhance collaboration across teams. Create a connected and collaborative work environment by exploring the possibilities of cloud-based business phone systems today. Reach out to Decibel to learn more about how these solutions can benefit your business and to discuss your specific needs and requirements.