Scalability is the way a business grows, operates more efficiently, stays competitive, and claims more market share. Businesses that fail to scale fall behind those that harness this exponential power. Expanding into new markets, new areas, and even new industries is an instrumental way that many of the most successful companies in the world have grown to where they are now.
However, no business operations scaling can happen successfully without first scaling the communications systems. If you expand out into a new area without the proper communication infrastructure, you’re setting yourself up for failure. This is why upgrading to scalable phone systems is crucial to giving your business the flexibility and power to grow effectively.
How Phone Systems Can Scale
As we’ve transitioned fully into the digital age, businesses that are committed to holding on to outdated communication systems are finding that they either need to adapt or lose out on opportunities. Nowhere is this more evident than in your voice communication, which benefits the most from scalable phone systems.
Digital softphones, or Voice over Internet Protocol (VoIP) phones, use cloud-based software to establish robust voice communication systems that can be easily added to new or existing devices, transferred to other channels, and expanded into new locations. This allows for a level of scalability that can position your business to take advantage of new enterprises that it would have to pass on with a traditional phone system.
With scalable phone systems, you don’t need to purchase specific hardware or spend the money on hefty installation costs for physical wiring. Your phones exist as apps that can be installed on most smart devices, allowing you to turn any phone, laptop, or tablet into a phone system that provides advanced features and high-level security.
The Effect of Scalable Phone Systems on Your Business
The benefits that scalable phone systems bring to the table are numerous. For starters, your overhead expenses can go down considerably as you are no longer paying expensive landline tolls and you aren’t having to buy new phones and wiring every time you want to add a new location, team, or even just a new employee. Instead, you can get set up quickly and without the extra expense by simply installing your scalable phone systems software onto an existing device. This is especially true with remote workers. Why send a new hire a desk phone when you can just have them install an app on their work computer?
Having your calls run through an internet connection rather than a landline means that you can integrate your phone system into your CRM, allowing you to track and report on calls alongside other forms of communication such as chats, SMS texting, video calls, emails, and more. All this data can be located in one convenient place for clients, customers, prospects, vendors, and other stakeholders, allowing your teams to get caught up at a glance without having to guess or go digging for information.
These upgrades to your communication can also have a positive effect on your team’s productivity and collaboration. Features such as call routing, queuing, and extensions, your workforce can transfer calls, gather data, and connect with each other much more easily. This facilitates and encourages remote work, which is becoming substantially more prevalent among businesses that utilize office space.
How Decibel Can Help You Choose Scalable Phone Systems
Don’t get left behind in the tech race. Your teams, partners, vendors, and—most of all—your customers will all benefit from the cost reduction, advanced features, and flexibility that comes with a scalable phone system. However, choosing the right system for your business can be difficult.
That’s why Decibel is here to help. We specialize in matching businesses of all shapes and sizes with the solutions needed to take communication systems to the next level. Whether you’re a startup establishing a brand-new system, a growth-minded organization looking to expand into new territory, or an industry veteran who wants to upgrade an outdated system, we have the solution for you. Give us a call today to get started.